Client Charter Achievements 2020


No Client Charter Jan Feb March April May June July August Sept Oct Nov Dec
1. To ensure complete process of Baitulmal's property title within  7 days after receiving order from Court 100% 100%
2. To accept all things surrendered to Baitulmal and managing with  trust in an efficient and perfect 100% 100%
3. To ensure the payment of salaries and allowance for the staffs and Members of Penang Islamic Religious Council done according to the schedule 100% 100%
4. To ensure payment upon all services and supplies received done within 1 month subjected to complete claims made by the suppliers. 100% 100%
5. To receive payment and issuing receipts immediately 100% 100%
6. To response/answer incoming letters within 2 weeks 100% 100%
7. To serve all complaints and ensure that prompt action will be taken within 7 working days. 100% 100%
8. To ensure all enquiries from clients are attended with accurate, clear and friendly manner 100% 100%